Privacy Policy
Welcome to the official website of 【MITUNTUN】. We attach great importance to the protection of your personal information and privacy. This privacy policy aims to clearly and transparently explain to you how we collect, use, store, and protect your personal information, as well as your rights regarding your personal information. Please read and fully understand all the contents of this privacy policy before visiting and using this website. Once you visit and use this website, it is deemed that you have agreed to all the terms of this privacy policy. If you do not agree with this privacy policy, please do not visit or use this website.
I. Scope of Application
This privacy policy only applies to the collection, use, storage and protection of your personal information by this official website. It does not apply to any third-party platforms (including but not limited to third-party websites, applications, services linked from this official website), nor does it apply to any services provided by third parties through this official website. Please refer to and confirm the privacy policies of third parties separately.
II. Personal Information We Collect
We follow the principles of "legality, propriety, necessity, and honesty" and only collect personal information necessary to achieve the functions of this website and provide services to you. We do not collect information unrelated to the services, and we do not collect information beyond the scope.
(1) Personal information voluntarily provided by you
When you perform certain operations on this website, you may be required to provide us with the following personal information. If you do not provide such information, you may not be able to complete the corresponding operations or enjoy the related services:
1. Registration and login: When you register an account on this website or log in, you may need to provide your mobile phone number, email address, password, etc. We will confirm your identity through methods such as SMS verification codes and email verification to ensure the security of your account.
2. Consultation and feedback: When you use the online consultation, leave feedback, contact us, etc. on this website to ask questions about products and services or provide suggestions and opinions, you may need to provide your name, mobile phone number, email address, etc. so that we can communicate with you promptly and respond to your needs.
3. Reservation and registration: When you perform operations such as product reservation, event registration, trial application, etc. on this website, you may need to provide your name, mobile phone number, contact address, ID number (if real-name authentication is required) and other information so that we can arrange relevant services for you and verify your identity information.
4. Other voluntarily submitted: When you voluntarily upload your profile picture, fill in personal information, participate in the official website questionnaire survey, etc., we will collect the corresponding information you submit.
(2) Personal information automatically collected by us
When you visit or use this website, we will automatically collect the following information related to your usage behavior. This information usually does not directly identify your personal identity and is only used to optimize the website experience, ensure the stability of the service:
1. Device information: including the model of your device, operating system version, device identifier (such as IMEI, MAC address), browser type, resolution, etc., to adapt to different devices and ensure the normal operation of the website on your device.
2. Access information: including your access time, access address, visited pages, duration of stay, click records, IP address, etc., to analyze website access data, optimize page layout, improve browsing experience, and troubleshoot website faults, and ensure network security.
3. Cookies and related technical information: Cookies are small text files that help the website identify your access status and remember your preference settings (such as language selection). You can set your browser to reject or delete cookies, but rejecting cookies may affect the normal use of some website functions. We will not collect your sensitive personal information through cookies.
(3) Information not collected
We will not collect your religious beliefs, race, political views, medical health information, financial account passwords, etc. of sensitive personal information unless you explicitly consent and have a legal basis.
III. Purposes of Using Personal Information
We collect your personal information only for the following legal purposes. Without your explicit consent, it will not be used for other purposes:
1. Provide core services: including account registration and login, consultation responses, reservation services, event organization, product push (if needed), etc., to ensure that you can use the various functions and services of this website normally.
2. Optimize website experience: based on your access behavior and usage preferences, optimize the page design, function layout, and content display of the website, and provide you with a more tailored browsing and usage experience.
3. Ensure information security: used to identify abnormal access behavior, troubleshoot network faults, prevent fraud risks, and protect your account security and personal information security. 4. Compliance and Rights Protection: This is used to address requirements of laws and regulations, handle your complaints and disputes, and safeguard your and our website's legitimate rights and interests.
5. Other purposes with your consent: If we need to use your personal information for purposes not listed in this policy, we will inform you in advance and obtain your explicit consent.
IV. Storage and Protection of Personal Information
(1) Storage Method and Duration
1. Storage Method: We will store your personal information on servers that meet national laws and regulations requirements, including our own servers and third-party cloud service providers (such as Alibaba Cloud, Tencent Cloud, etc.). All servers are protected by encryption measures to prevent information leakage, tampering, and loss.
2. Storage Duration: We will only store your personal information for the necessary period to achieve the purposes stipulated in this privacy policy. After the necessary period, we will delete or anonymize your personal information in accordance with legal requirements and completely remove it, no longer retaining it. If there are special provisions in the law, the storage period will be in accordance with the relevant regulations.
(II) Protection Measures
We have established a comprehensive personal information security protection system, employing both technical and management protection measures to fully safeguard your personal information:
1. Technical Protection: Utilize encryption technologies (such as SSL/TLS encrypted transmission and data encryption storage) to prevent personal information from being leaked or tampered with during transmission and storage; deploy security devices such as firewalls and intrusion detection systems to prevent network attacks; conduct regular security inspections and vulnerability repairs of the system to enhance its security performance.
2. Management Protection: Establish strict personal information management systems, clearly define the information management authority of each position, provide security training and confidentiality assessments for employees who come into contact with personal information, and sign confidentiality agreements; establish an information security emergency plan and conduct regular emergency drills to handle unexpected situations such as information leakage or loss; record all aspects of personal information collection, use, storage, and deletion to ensure traceability.
3. Third-party Constraints: If we entrust third parties (such as cloud service providers, customer service service providers, etc.) to handle your personal information, we will sign strict confidentiality agreements and data processing agreements with the third parties, clearly defining their obligations and responsibilities, and supervising and auditing their information processing behaviors to ensure your personal information security. If the third party violates the agreement, we will hold them legally responsible and require them to bear corresponding compensation liability.
(III) Safety Tips
Please note that your personal information security also depends on your own protection. Please properly keep your official website account passwords, SMS verification codes, email verification codes, etc., and do not disclose them to any third party; do not click on unknown links, do not input your personal information on non-official websites; if you find abnormal accounts or personal information leakage, please contact us immediately, and we will take measures to handle it promptly.
V. Sharing, Transfer and Public Disclosure of Personal Information
We strictly protect your personal information and will not share or transfer your personal information to any third party without your explicit consent or as permitted by laws and regulations, nor will we publicly disclose your personal information. However, if there are requirements from laws, administrative authorities, or judicial authorities, or if it is necessary to respond to public interests or your and others' legitimate rights and interests, we may share your personal information within the necessary scope.
(1) Sharing
We may share your personal information only under the following circumstances with your explicit consent or as permitted by laws and regulations:
1. To implement the functions of this official website and provide services, we may entrust third parties (such as customer service, cloud storage, SMS push, etc.) to handle your personal information. We will sign confidentiality agreements with the third parties, clearly defining their obligations, to ensure the security of your personal information.
2. To respond to requirements from laws, administrative authorities, or judicial authorities, or to protect public interests and your and others' legitimate rights and interests, we may share your personal information within the necessary scope.
(2) Transfer
If our company undergoes mergers, divisions, acquisitions, or reorganizations, and needs to transfer your personal information, we will send you a written notice or publicly announce it on the official website, obtaining your explicit consent before proceeding with the transfer. We will require the transferee to strictly protect your personal information in accordance with this privacy policy and relevant laws and regulations. If the transferee fails to fulfill the information protection obligations, we will bear corresponding joint liability.
(3) Public Disclosure
We will not publicly disclose your personal information. Unless with your explicit consent or as required by laws, administrative authorities, or judicial authorities, we will not disclose your personal information. Public disclosure will be carried out after taking reasonable measures to anonymize your personal information to prevent identification of your personal identity.
VI. Your Rights Regarding Personal Information
According to relevant laws and regulations, you have the following rights regarding your personal information, and we will provide you with convenient methods to assist you in exercising these rights:
1. Access Right: You have the right to access the personal information you submitted on this website, including account information, consultation records, appointment information, etc. You can view it through your official account "Personal Center" by yourself, or contact us for assistance in querying.
2. Correction Right: If you find that your personal information is incorrect or incomplete, you have the right to request us to correct and supplement it. You can correct it yourself through the "Personal Center" on the website, or contact us for assistance in correction.
3. Deletion Right: Under circumstances that comply with legal regulations, you have the right to request us to delete your personal information, such as when the purpose for which we collect and use your personal information has been achieved, you no longer use the services of this website, or you withdraw your consent. You can contact us and we will delete your personal information after verifying your identity (except where otherwise stipulated by laws and regulations).
4. Withdrawal of Consent Right: You have the right to withdraw your consent to this privacy policy, as well as the consent for specific uses of your personal information. After withdrawing consent, we will no longer continue to collect and use your relevant personal information, but the actions we have taken based on your consent before the withdrawal of consent will remain legal.
5. Copy Right: You have the right to request that we copy your personal information to you in a reasonable form. We will provide the copying service after verifying your identity.
6. Complaint and Reporting Right: If you believe that our processing of personal information violates this privacy policy or relevant laws and regulations, you have the right to file a complaint and report with us. We will promptly investigate your complaint and report within the prescribed period.
Reminder: To ensure your information security, when exercising the above rights, you may need to provide your identification information (such as name, mobile phone number, etc.). We will verify your identity and confirm it is correct before handling the relevant matters for you.
VII. Privacy Protection for Minors
This website does not provide services to minors (those under the age of 18 are considered minors). We will not actively collect personal information from minors. If you are a minor, please do not visit or use this website, and do not provide any personal information to us. If the guardian of a minor discovers that the minor has accidentally provided personal information to us, please contact us immediately. After verifying the identity, we will delete the personal information of the minor at the earliest possible time and take corresponding protective measures.
VIII. Updates and Notifications of Privacy Policy
1. We will update this privacy policy from time to time based on changes in national laws and regulations, adjustments to the functions of our website, and changes in user needs. The updated privacy policy will be publicly displayed on the main page of our website (such as at the bottom of the homepage) for a certain period of time. Once the display period is over, the updated policy will come into effect.
2. If there are significant changes to the major contents of this privacy policy (such as changes in the scope of personal information collection, purposes of use, sharing methods, etc.), we will notify you in advance through pop-up windows on the website, text messages, emails, etc., to ensure that you are aware of all the updated contents. By continuing to visit and use our website, you are deemed to have agreed to the updated privacy policy; if you do not agree to the updated privacy policy, please stop visiting and using our website.
IX. Contact Us
If you have any questions, suggestions, or need to exercise your rights regarding personal information, or if you have any complaints or reports regarding related issues, please contact us through the following methods:
• Official Customer Service Hotline: 【+1 800-572-0977 / +1 888-888-0578】
• Official Email Address: 【mituntun1@outlook.com / umi.service@outlook.com】
• Contact Address: 【No. 702-2, Building 3, Shengliang Intelligent Innovation Park, Pingji Avenue, Nanwan Subdistrict, Longgang District. Shenzhen 518000, Guangdong, China】
• Feedback Processing Time Limit: After receiving your inquiry, complaint, or report, we will verify and reply to you within 7 working days (for complex issues, the processing time limit can be appropriately extended, and you will be notified in advance if the extension occurs).
X. Other Clauses
1. This privacy policy is governed by the laws and regulations of the People's Republic of China. If any dispute arises between you and us regarding this privacy policy, it should be resolved through friendly negotiation first; if the negotiation fails, either party has the right to file a lawsuit with the people's court having jurisdiction at the location of the operator of the official website.
2. This privacy policy comes into effect as of the date of public announcement.
【MITUNTUN】
Effective Date:
[2025/10/01]
Official Website Operator:
[深圳市图朵朵科技有限公司]
